Ensuring Customer Satisfaction
| Date: |
2010-03-07 - 2010-03-11 |
|
| Time: |
16:30 - 22:00 |
| Event Type: |
Seminar |
| Event Organizer: |
SETTEC - The Training House |
| Contact Person: |
Training Division 
|
| Country: |
Egypt |
| Region/Province/State: |
Cairo |
| Venue: |
Held at One of the Five-Star Hotels |
| URL: |
http://www.settec.org/_public_Course_Details.aspx?ID=159&Serial=3082 |
| Language: |
Arabic, English |
| Target Participant(s): |
* Financial managers and internal auditing managers in companies and corporations.
* Internal auditors from all levels and the responsible persons and the employees of finance departments.
* Business partners and auditing managers in local and international auditing offices.
* The employees of financial control institutions. |
| Industry Sector(s): |
Other
|
| Descriptions: |
# Introduction to Customer Service
# Customer Service Communication Skills
# Customer Analysis: Knowing Your Customer
# Calming Upset Customers
# Stress Management Strategies
# Telephone Customer Service
# Internet Customer Service Skills
# Time Management Strategies
# Applying Etiquette in Customer Relations
|
| No. of Visits: |
86 |
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